Customer Relation

Agility in business, especially in times of crisis, improves the company’s operational performance. The latest report by the McKinsey Institute (The journey to an agile organization) shows a 30% to 50% increase in operational performance among companies designated as “agile”....

Are reviews fake news? According to the latest Praxidia study, 31% of French people no longer trust customer reviews. Fakereviews have made their way onto the web. So how do we fight? How to propose, or read reliable reviews? The...

What Is Client Satisfaction? Customer satisfaction is generally seen as the mainstay of loyalty. It can be measured in two ways. First in qualitative mode, with a customer testimonial for example. This type of verbatim (commentary) is particularly valuable, especially...

According to Markess,  45%  of decision-makers say they don’t listen enough to  their clients. Data contextualization may be a game-changer. Indeed, this trend is increasingly extending to the management of the customer relationship and the optimization of the customer journey....

Because 90% of future customers of a car school have consulted the opinions on this school before pushing the door it is important to take control of its e-reputation in this sector even more than elsewhere! Students are automatically asked...

Ouch! Has anyone left a negative opinion  on your business? Or are you not sure you’re following  good  practices when responding to a customer? This article is for you! Responding to a positive opinion, easy? Let’s start at the beginning....

Customer reviews are a great asset to improve the reputation of your company, the quality of your products, and thus get maximum leads. I Feedback Now offers you an innovative service to accompany you in this process! Step 1: Getting...

You are a notary and wish to increase your revenues, your reputation, and your clients’ satisfaction ? And also understand better their expectations about your new services ? I Feedback Now offers you a solution to collect their feedback, easily...

The Customer Listening program “I Feedback Now” offers the means to reach very high levels of satisfaction by projecting a listening image and by allowing the client to express his expectations to improve the continuous offer . “The Solution I...

SNCF – French Railway company – uses feedback to improve best clients’ satisfaction” use_theme_fonts=”yes”][vc_column_text]Our historical customer SNCF is trusting us since 2013. i Feed Back Now Solution is being used in all SNCF “Grands Voyageurs” lounges dedicated to Gold frequent...