At the moment you read this, 85% of employees are not engaged*, or actively disengaged from their company. Yet turning them into ambassadors of your brand is more than beneficial to you, as for them. So how do we do…
Major Rise Of Ecological Concern In Customer Reviews!
At I Feedback Now, we see hundreds of opinions every day. And, for some time now, there has been a trend: more and more opinions ecological opinions! This is very good news, which proves that consumer expectations continue to grow…
Contextualization of data: revolutionize your customer relationship!
According to Markess, 45% of decision-makers say they don’t listen enough to their clients. Data contextualization may be a game-changer. Indeed, this trend is increasingly extending to the management of the customer relationship and the optimization of the customer journey….
How To Finally Improve Patient Experience Of Seniors In Your Institution?
Silver Economy is what’s at stake tomorrow. By 2040, according to INSEE, 1 in 4 people will be 65 years of age or older. In this context, seniors will make up an increasing share of your patients. You owe it…
Manage your human resources like an ethical entrepreneur
In France, according to the OECD, only half of small and medium-sized enterprises are located at an appropriate level of CSR. 7% of them reach an exemplary level. So how do you become an ethics pro, an ethical boss? What’s…
With Suppliers, Take On The Challenge Of Ethical Entrepreneurship
Ethical entrepreneurship seems to be the new challenge for businesses in 2019. According to the official CSR (Social Responsibility of Enterprises) website, the list of the 131 most ethical companies in the world included three French companies in 2016: L’Oréal,…
How AI Can Help You Improve Your Ereputation – Interview by La Tribune
Do you have 8 minutes to fully understand the challenges and impacts of clients’ or staff’s feedbacks ? Jean-Philippe BECHADE of I Feedback Now has explained it all to La Tribune journalist ! No time to watch this ? Here…
BearingPoint Article About The 15th Edition Of Customer Relation Contest 2019
The Customer Relation Ranking rewards every year the best practices of several sectors and has been revealing clients’ expectations for 15 years. In the Car dealership sector, we have two constructors reaching the podium, and the winners are… BMW, second….
4 Reasons Why You Should Choose Our WideLine Satisfaction Kiosks
I Feedback Now has created a whole new model of satisfaction terminals. Those are designed to collect customers’ reviews, patients’ reviews, or colleagues opinions. They are available on sale or rent, and are your best choice to set up direct…
Client reviews for driving schools
Because 90% of future customers of a car school have consulted the opinions on this school before pushing the door it is important to take control of its e-reputation in this sector even more than elsewhere! Students are automatically asked…